FAQ's

Q:  How far in advance do I need to order my cake?

A:  There are many factors that we need to consider when creating a custom cake.  First, we need to consider how large of a cake you will need and the basic design needed to provide you with your desired creation.  We then draw a picture from which to work and then any advance sugar work gets under way.   The best way to determine what you will need is to email us and we will be able to give you a rough idea of what will be created.  Because of all of the intricacies in creating your custom cake, we request  a minimum of 3 weeks advance notice in ordering a cake.  If we can accomodate your request in less time, we will let you know, so please feel free to ask.  If we are able to, we would be happy to work with you.


 
Q: What flavor cakes do you make?

A:  We can provide you with a variety of cake flavors, but our most basic cakes come in either a basic yellow vanilla bean or rich chocolate cake.  We will accomodate requests for other flavors, so feel free to ask.



Q:  What are our fillings options?

A:  We use vanilla, chocolate or raspberry buttercream, chocolate mousse, chocolate ganache, raspberry, chocolate or vanilla bavarian cream, strawberry or cannoli.  If your cake is going to be served outdoors in warm weather, please consult with us to determine the best filling and icing option for your event.  We will accomodate requests for other flavors, so feel free to ask.



 Q:  What information do you require in advance of placing an order?

 A:  *  Date of event

       *  Pick up or delivery

       *  If delivery, location of delivery.

       * Occasion

       * If applicable, any Theme

       * Number of people the cake needs to serve.

       *Way to contact you:  Phone number and email address.

       * Design requests or ideas

 

Q: What do you charge for a cake?

A:  Because all cakes are different sizes and shapes and based upon the amount of work, time and ingredients required, it is impossible to set a standard price for any of our cakes. The minimum price of an order is $350.00

 

Q: Do you ship?

A:  We apologize, but we are unable to ship our cakes as each cake is extremely fragile and we can not be responsible that your edible creation would arrive in one piece.

 

Q: Do you deliver?

A:  We will happily deliver cakes in our local area upon availability.  Minimum delivery charges on Long Island are $50.00.  If you live outside of our local delivery area, we will avail ourselves for a pick-up schedule at your convenience. 

 

Q: What is the cancellation / refund policy?

A:  Upon ordering a cake, we require a 50% deposit to hold a place on our calendar.
Balances are due in full upon completion at the time of pickup.  All requests for cancellation must be made in writing.  If a cancellation is received less than two weeks prior to the event date, the deposit will be forfeited.